Website Features Needed: 15 Must-Have Features of Your Web Site That Can Generate More Leads, Sales and Better Visitor Experience…
Just don’t focus on the home page, keywords and titles when it comes to your website features:
The first step to sales when customers visit your site to see the products they were looking for however this is only one of many website features you need to truly convert a visitor.
Of course, search engine optimization and better rankings can’t keep your customer on your site or make them buy.
The customer having visited your site, now ensure that he gets interested in your products or services and stays around.
Motivate him to buy the product by providing clear and unambiguous information is a CRITICAL website feature.
Thus if you happen to sell more than one product or service, provide all the necessary information about this, maybe by keeping the information on a different page.
By providing suitable and easily visible links, the customer can navigate to these pages and get the details.
Understanding Your Target Customer is critical when deciding your website features:
If you design a website you think will attract clients, but you don’t really know who your customers are and what they want to buy, it is unlikely you make much money.
A Website business is an extension or replacement for a standard storefront.
To find out what website features are working / not working you can send email to your existing clients and ask them to complete a survey or even while they are browsing on your website.
Ask them about their choices:
- Why do they like your products?
- Do you discount prices or offer coupons?
- Are your prices consistently lower than others?
- Is your shipping price cheaper?
- Do you respond faster to client questions?
- Are your product descriptions better?
- Your return policies and guarantees better than your competitor’s?
To know your customer better:
You can check credit card records or ask your customer to complete a simple contact form with name, address, age, gender, etc. when they purchase a product.
Critical Website Feature: Does your website give enough contact information?
When you sell from a website, your customer can buy your products 24 hrs a day and also your customers may be from other states that are thousands of miles away.
Always provide contact information, preferably on every page of your website, complete with a mailing address, telephone number and an email address that reaches you – this is an often overlooked website feature critical to your success.
People may need to contact you about sales, general information or technical problems on your site.
Also, have your email forwarded to another email address if you do not check your website mailbox often.
When a customer wants to buy online provide enough options like credit card, PayPal or another online payment service.
When you have all or most of these critical website features your website will convert more visitors into leads, subscribers, and sales at less cost to you.